Privacy Policy
1. Who This Policy Applies To
This Privacy Policy applies to visitors of the Ananya Moon website and clients who book or use its services. By using this website, submitting an enquiry, or booking a session, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
When you interact with the website, make an enquiry, or book a session, we may collect the following information:
- Personal details: Name, email address, phone number, and location
- Booking information: Session type, date, and preferred format
- Communications: Messages, emails, enquiries, or other information you voluntarily share with us
- Payment information: Payments may be processed securely through third-party payment providers. Payment card or banking details are not stored directly on this website.
- Website usage data: Information such as pages visited, time spent on the website, device type, browser type, and similar information collected through standard analytics tools.
We only seek to collect information that is reasonably necessary for providing, managing, and improving our services.
3. How Your Information Is Used
The information collected may be used to:
- Book, manage, and confirm sessions
- Communicate with you regarding your sessions, enquiries, or requests
- Send relevant updates, information, or resources where you have opted in to receive them
- Improve the website, client experience, and services offered
- Maintain appropriate business and administrative records
- Comply with applicable legal or regulatory obligations
Your personal information is never sold or rented to third parties.
4. WhatsApp & Direct Communication
If you choose to communicate through WhatsApp, social media direct messages, or other third-party communication platforms, please note that those platforms have their own privacy policies and terms governing how information is handled on their systems. Information shared with Ananya Moon through these channels will be treated with discretion and will not knowingly be shared or used for purposes unrelated to the communication or service for which it was provided, except where required by law or necessary for safeguarding.
5. Session Confidentiality & Personal Information
Information shared during coaching, healing, or tarot sessions is treated with discretion and confidentiality. Any session notes that may be maintained are stored securely and accessed only when reasonably necessary for providing or managing the service. Personal information or session-related information will not be disclosed to third parties except:
- With your consent;
- Where necessary to provide a service through an authorised third-party provider;
- Where disclosure is required by applicable law or legal process; or
- Where disclosure is reasonably necessary to address a serious safeguarding or safety concern.
6. Cookies
This website may use cookies and similar technologies to improve your browsing experience, understand website usage, and support basic website functionality. You can disable or restrict cookies through your browser settings. However, doing so may affect certain features or functionality of the website.
7. Third-Party Services
The website may use third-party services and tools, including but not limited to:
- Google Analytics – for understanding website usage and traffic
- Calendly or similar booking platforms – for scheduling and managing sessions
- Payment processors – for securely processing payments
- Email or communication platforms – for enquiries, communications, and newsletters
These third-party providers may collect or process information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party service you use through this website.
8. Data Storage & Security
Reasonable measures are taken to protect personal information against unauthorised access, misuse, loss, or disclosure. Access to personal information is limited to what is reasonably necessary for operating the practice and providing services. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. While reasonable efforts are made to protect your information, absolute security cannot be guaranteed. If you believe your personal information has been compromised or have any concerns regarding its handling, please contact us promptly.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction or updating of inaccurate information
- Request deletion of your personal information, subject to applicable legal or record-keeping requirements
- Withdraw consent to receiving optional communications
- Raise questions or concerns about how your personal information is handled
To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
The website and services are intended primarily for adults. Individuals under the age of 18 should not book a session or voluntarily provide personal information without the involvement and consent of a parent or legal guardian.
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, technology, or applicable legal requirements. Any updates will be posted on this page along with a revised effective date. We encourage you to review this Privacy Policy periodically.
12. Contact
For any privacy-related questions, requests, or concerns, please contact:
Email: support@ananyamoon.com
Ananya Moon by Manishaa Maheshwari